Paul McKibben reports:
Warren County’s 911 system failed to operate for a 15-hour period in late June, forcing calls to be diverted to Geauga County in northeast Ohio, The Enquirer has learned.
The incident occurred from 5:18 p.m. June 29 until 8:30 a.m. June 30, according to a report by Warren County’s telecommunications chief. For a 27-minute period, calls were not answered. It is not known how many calls, if any, were missed during that period, or why service was disrupted.
Warren County Telecommunications Director Paul Kindell said the delay in restoring services required Warren County to stay in “disaster mode” for 15 hours. During that time, he said, dispatchers received 911 calls on regular business lines but could not differentiate between emergency calls and general calls.
Kindell blamed the disruption on its vendor, Century Link
“CenturyLink acknowledges they had power problems but does not conclude they were related to the 911 outage,” he said.
The Enquirer will update this story.