Posts Tagged ‘call center’

WedSep26

New nonprofit puts college students to work

Posted by rrichardson September 26th, 2012, 3:53 pm Post a Comment

Cliff Peale reports:

What college student wouldn’t want a $15-an-hour job, asks Dave Dougherty.

Dougherty, the former chief executive officer at Convergys Corp., has formed a new nonprofit group to make that happen.

Called Education at Work, the venture will operate call centers for a client roster that already includes Macy’s and Cincinnati Bell.

Dougherty will pay college students starting at $9 per hour, plus tuition benefits up to $6,000 a year. Students must be taking at least one college class to qualify and the amount depends on their grade point average.

In short, he’s putting profits from the business into the tuition payments. He sees the potential for 5,000 students working in multiple call centers around Greater Cincinnati and Northern Kentucky.

“That’s putting a meaningful dent in raising the education level in this community and the job skills level in this community,” said Dougherty, who headed the Cincinnati USA Partnership development group for a year ending in March 2012 after leaving Convergys in 2010.

The new company starts operations as an entire generation of college students is carrying crippling debt, now approaching $1 trillion nationally.

In Ohio, seniors graduating in 2010 carried an average $27,713 in debt, No. 7 in the country, while Kentucky students graduated with average debt of $19,375, ranking No. 43, according to the Project on Student Debt.

(more…)

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WedAug29

Cincinnati Bell: 200 jobs coming

Posted by rrichardson August 29th, 2012, 11:07 am Post a Comment

Lisa Bernard-Kuhn reports:

Cincinnati Bell is doubling the number of its local call center operators – adding 200 jobs to the region.

The company said Tuesday that StarTek Inc., Cincinnati Bell’s customer care and call center services vendor, will hire up to 136 home-based positions in the region. The two companies also will bring 200 call center positions to Greater Cincinnati in the next 18 months.

Total new jobs, however, will be about 200. In May, Cincinnati Bell announced it’s cutting the number of hourly workers because of its expanded relationship with StarTek. About 137 union workers received voluntary severance packages as a result, a company spokesperson said. StarTek has said it plans to recruit many of the laid-off workers.

Cincinnati Bell said the partnership is part of its commitment to providing quality service in an efficient manner.

“This demonstrates our dedication to our customers and to the communities we serve,” Ted Torbeck, president of Cincinnati Bell Communications Group, said in a statement.

Cincinnati Bell has maintained approximately 3,100 employees in the region over the past five years.

StarTek will offer full benefits and paid training for the positions. The pay rates were not available Tuesday. Hiring begins immediately, with all applications required to apply online at www.startek.com.

The positions are part of the StarTek@Home program, meaning those hired will be able to work from home.

Job applicants must be 18 years old and have a high school diploma. Applicants must also have a telephone connected to a landline, a computer and high speed Internet.

Cincinnati Bell’s overall wireline revenues have declined 1 percent this year. Wireless revenues are down 11 percent so far this year.

In the company’s other segments: IT services and hardware revenues are down 6 percent. Fioptics subscribers have jumped 41.4 percent to 47,000 as of June 30. And its data center business, CyrusOne, has seen revenues surge 157 percent in two years. The company plans to spin off that data business.

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MonApr30

Debt collection firm opens new Mason call center

Posted by rrichardson April 30th, 2012, 4:42 pm Post a Comment

Account Control Technology, Inc., a nationwide firm providing debt management and collection solutions, celebrated the grand opening Friday of a Mason facility expected to bring 200 new jobs by the end of the year.

The California-based company says its been “aggressively recruiting” since January and has already hired 110 full-time employees.  Another 90 full-time employees are expected to be added by the end of the year.

“ACT is investing and offering job opportunities at a time when many companies are scaling back. We proudly support our communities by keeping every aspect of our business local,” said CEO Nabil Kabbani.

ACT spent more than $900,000 renovating the 30,000-square-foot office building at 5300 Kings Island Drive.  The new location will allow the company expand its nationwide presence, say officials.

The company chose to locate in Warren County due to its “business-friendly climate” and pool of qualified talent.  Its new location can accommodate up to 300 employees, the company said in a release.

This is ACT’s fourth and largest location in the U.S.  The company, which started in 1990, has more than 400 employees at its other locations in California and Texas.  The company has been recognized by Inc. magazine as one of the nation’s 5,000 fastest growing private companies.

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FriAug12

Luxottica’s EyeMed Vision Care earns awards for excellence

Posted by rrichardson August 12th, 2011, 9:12 am Post a Comment

EyeMed Vision Care’s customer call center has earned the “Certified Center of Excellence” designation from BenchmarkPortal for the second consecutive year.

BenchmarkPortal also ranked EyeMed, a brand of Mason-based Luxottica, 12th among the best call centers in the nation in the Center of Excellence Top 100 for 2010.

“EyeMed’s Customer Care Center is one of the most important ways we support our members, clients and providers,” said EyeMed President Liz DiGiandomenico.  “Our second consecutive “Center of Excellence” designation underscores the commitment and passion of our service representatives and management.”

The Center of Excellence recognition is one of the most prestigious awards of BenchmarkPortal, a firm that assists contact center organizations with service and quality.

“On an objective, metrics-driven basis, EyeMed’s center is clearly one of the best in the industry,” said Bruce Belfiore, BenchmarkPortal CEO. “Call centers achieve the Center of Excellence distinction based on best-practice metrics drawn from the world’s largest database of objective and quantitative data that is audited and validated by researchers from BenchmarkPortal in conjunction with the Center for Customer-Driven Quality at Purdue University.”

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