As of Friday evening, customers had filed more than 172 complaints this month regarding the now-closed Mason park, said Mark Moretti, a spokesman with Ohio Attorney General Mike DeWine’s office.
Before March, the park had received six complaints dating back to 2006, he said.
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The 35-acre, tropical-themed waterpark announced March 9 it would close for the 2012 season, citing years of losing money and a failure to secure new financing.
But park officials announced Wednesday that it would not be able to issue refunds to customers who pre-paid for 2012 season passes.
Instead, pass holders would be eligible for up to $200 in discounts to area attractions, including Kings Island, Coney Island, Countryside YMCA, Cincinnati Zoo, Ozone Zipline Adventures, Morgan’s Outdoor Adventures, Dave & Busters and Mason recreational facilities.
Season passes to The Beach most recently retailed for $89.99 for adults and $32.99 for children under 48 inches and seniors.
In a statement Thursday, DeWine said customers should contact his office at www.ohioattorneygeneral.gov/ConsumerComplaint or 1-800-282-0515 if they wish to file a complaint.
Pass holders who paid more than $50 by credit card may dispute the charges with their credit provider in writing within 60 days after the first bill containing the error was mailed, according to DeWine.
“Many credit card issuers offer protection to the consumer beyond the requirements set under federal law, so it is a good idea to contact them,” he said.
DeWine urged customers to save all letters, receipts, invoices, contracts and other documentation related to the transaction. He also suggested they keep track of any correspondence sent to or from the business.
“If the company files for bankruptcy, then these letters will give you a better chance of receiving some money out of the bankruptcy action,” DeWine said.
However, DeWine warned that consumers may find it difficult to recover money after a company files for bankruptcy or closes outright.
Longtime pass holder Tina Stroud of Springdale spent $305 on Beach season passes this year. She says the deals to area attractions don’t interest her and that she’s filed a dispute with the credit card company used to purchase the passes
“[The Beach] did not pay any money to those companies, but they still took my money,” she said. “I would never visit The Beach again unless it was under entirely new ownership.”